Solutions — TechnoCore Automate

Solution Categories

Solve Real Business Problems

aXion AUTOMATE

Workflow & Process Automation

Model business processes as database-driven DAGs. Automate approvals, escalations, notifications, and multi-step operations with human-in-the-loop support and real-time monitoring.

DataSphere — Data Integration

Feature store, data lineage, and RAG-ready pipelines across 15+ database technologies. Master data management and real-time synchronisation with built-in encryption.

Arbiter — Real-time Decisioning

Scorecards, decision trees, and decision matrices for credit scoring, risk classification, and fraud detection. ML models deployed as real-time scoring endpoints.

Shrike — Conversational AI & Voice

LLM-powered chatbots across 10+ channels including WhatsApp, Discord, SMS, and web. Asterisk PBX integration for voice IVR and call routing. Whisper AI transcription in Afrikaans, English, and Swahili. RAG with vector search and seamless handoff to human agents when needed.

Consul — Business Applications

Reports, dashboards, and portals for employees and customers. Built on Axion's web factory with Bootstrap 5, forms, and role-based access.

Marketing Engine

Campaign Management & Engagement

End-to-end marketing automation integrated with ERP systems. Manage campaigns, track spend, and engage customers across SMS, USSD, WhatsApp, email, and mobile payment channels.

Campaign Management

Integrated Marketing Campaigns

Manage marketing campaigns and spend with full ERP integration to prevent targeting delinquent and vulnerable clients. Track engagement across multiple channels with real-time dashboards.

Campaign management dashboard showing campaign spend tracking and multi-channel engagement tracker

Engagement Channels

USSD & SMS Integration

Configure USSD shortcodes for interactive customer journeys. Outbound and inbound SMS with shortcode integration, delivery tracking, and weekly performance analytics.

USSD shortcode configuration panel showing multiple shortcode entries with URLs and notes

SMS Analytics

Delivery Tracking & Reporting

Real-time SMS delivery statistics via SMSPortal integration. Monitor sent, scheduled, and incoming messages with weekly summary reports and opt-out management.

SMSPortal weekly statistics dashboard showing message volumes, delivery rates, and opt-out tracking

Mobile Payments

Mobile-Ready Applications

All systems are web-application ready for mobile. Mobile-focused components including field signature captures, with over 50 interactive applications deployed. Integrated payment options via Ozow, Shoprite, Checkers, and Pay@ for seamless self-service settlement.

Mobile payment screen showing account settlement options via Ozow, Shoprite, Checkers, and Pay@

Automated Settlement Letters

Generate and deliver professional settlement letters with account details, payment history, and banking information. Automated document generation integrated with your ERP and collections workflow.

Full House settlement letter showing account details, payment history, and banking information

Rewards Redemption Platform

Points-based reward redemption via branded microsites. Customers earn points through campaigns and redeem for vouchers from partners like Sorbet, Nu Metro, and Sportsmans Warehouse. Multi-brand, multi-region support.

Mondelez Edge Rewards points redemption page showing voucher selection

Services

How We Work With You

End-to-end delivery from architecture through to ongoing support and optimisation.

aXion AUTOMATE

Custom Business Automation

Tailored solutions built on the Axion framework, configured to your specific business rules and operational requirements.

Enterprise Integration

Connecting legacy and modern systems via Anchor, our API gateway, with pre-built connectors for message queues, databases, and file-based integrations.

AI Implementation

Shrike-powered local LLMs, ML scoring models, OCR document processing, time-series forecasting, and vector search integrated into your workflows.

Workflow Optimisation

Transform manual processes into Axion-driven automated workflows with monitoring, exception handling, and continuous improvement analytics.

Database Solutions

DataSphere for multi-database architectures and master data management, with FarCaster handling ETL pipelines and cross-platform data synchronisation.

Managed Services

Sentinel-powered monitoring, performance optimisation, infrastructure management, and dedicated support for your Axion deployment.

API & Integration Services

RESTful API development and management. Anchor API gateway with webhook orchestration. Third-party system integration (bureaux, payment providers, CRM, ERP). Real-time and batch data exchange via FarCaster. Authentication and SSO via Keycloak.

Our Process

From Concept to Production

A proven four-step engagement model that gets you from idea to live system in weeks.

Step 1

Discover

Understand your processes, pain points, and integration landscape. Map requirements to Axion capabilities.

Step 2

Design

Architect the solution using factory modules. Define workflows, data models, integrations, and security requirements.

Step 3

Deploy

Configure, test, and launch. Axion's pre-built modules mean deployment in 4–12 weeks, not 6–12 months.

Step 4

Support

Ongoing monitoring, optimisation, and evolution. Managed services ensure your platform grows with your business.

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